Terms of Service

1. The Service

Saava helps you monitor publicly available LinkedIn engagement on profiles, posts, and topics you select; score engagers and prospects against the ideal customer profile (“ICP”) you define; enrich matching leads with business contact data; and deliver those leads to your dashboard and connected integrations.

Saava is a software tool, not a marketing or compliance service. We do not send outreach on your behalf, and we do not provide legal advice. The decision to contact any lead, and the manner of contact, is yours alone.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You must provide accurate, current information, keep it updated, and keep your credentials secure. You are responsible for all activity under your account and for anyone you invite to your workspace. Notify us promptly at support@saava.io of any unauthorized use or suspected security breach.

3. Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service to violate any law, regulation, or third-party right.
• Use leads or contact data for unlawful, deceptive, harassing, or abusive communications, or in violation of anti-spam, telemarketing, or privacy laws (including CAN-SPAM, CASL, TCPA, GDPR, and the UK GDPR).
• Contact anyone who has opted out, asked not to be contacted, or appears on an applicable do-not-contact or suppression list.
• Upload or process special-category or sensitive personal data, or data of individuals under 18, through the Service.
• Attempt to access accounts, data, or systems you are not authorized to access; probe or test the vulnerability of the Service; or interfere with its integrity, security, or performance.
• Reverse engineer, copy, resell, sublicense, scrape, or build a competing product from the Service, or exceed the rate limits or plan entitlements applicable to your account.
• Use the Service in a way that violates the terms of any third-party platform (including LinkedIn) or that misrepresents your identity.

We may suspend access immediately, without notice, to investigate suspected violations or to protect the Service, our users, or third parties.

4. Your responsibilities and compliance

You are solely responsible for your use of leads and contact data and for ensuring it complies with all laws applicable to you and to the people you contact. This includes maintaining a valid lawful basis for processing, honoring opt-out and deletion requests, providing required disclosures, and maintaining your own suppression lists. You will not direct us to process any data for which you lack the necessary rights or lawful basis. As between you and Saava, you are the controller of the lead and contact data you direct us to process, and Saava acts as your processor as described in our Privacy Policy and any applicable data processing addendum.

5. Plans, trials, billing, and taxes

• Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment provider. Plan limits — monitored profiles, credits, and lead allowances — apply as described at purchase and may be consumed as you use the Service.
• Free trials provide a limited number of leads at no charge for a fixed period and may require a valid payment method to begin (unless waived with an access code). Cancel before the trial ends to avoid being charged.
• Usage beyond your plan’s included allowances may incur pay-as-you-go or overage charges at the rates disclosed in the Service. By enabling such usage you authorize those charges to your payment method.
• You authorize us and our payment provider to charge your payment method for all fees due. If a charge fails, we may retry and may suspend the Service until payment is made.
• Fees are exclusive of taxes; you are responsible for all applicable sales, use, VAT, and similar taxes, excluding taxes on our net income.
• You may cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then. Except where required by law, fees are non-refundable and we do not provide credits for partial periods or unused allowances.
• We may change pricing or plan features with prior notice; changes apply to subsequent billing periods.

6. Third-party services and integrations

The Service integrates with third parties (such as outreach tools, Slack, payment processors, and data-enrichment providers). Those services are provided by their respective owners under their own terms and privacy policies, and we are not responsible for their acts, omissions, or availability. Enabling an integration authorizes the exchange of data required for it to function.

Connecting your own accounts (including LinkedIn).Some features let you connect a third-party account you control — for example linking a LinkedIn account so outreach can be sent on your behalf. By connecting an account you confirm that it belongs to you (or that you are authorized to use it) and that doing so does not breach that platform's terms. Automated activity may cause a platform to rate-limit, warn, restrict, suspend, or permanently ban the connected account, and you accept that risk. To the fullest extent permitted by law, we are not responsible for any restriction, suspension, ban, data loss, or loss of access to a connected account, however caused. You may disconnect an account at any time, and you are responsible for the credentials or sessions you provide.

7. Intellectual property and feedback

We own all rights, title, and interest in the Service, including its software, models, design, and content we provide, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription and in accordance with these Terms. You retain ownership of the configuration and data you submit. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

8. Confidentiality

Each party may access non-public information of the other. The receiving party will use the disclosing party’s confidential information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and service providers bound by similar obligations or as required by law.

9. Beta features

We may offer features identified as beta, preview, or experimental. They are provided “as is,” may be changed or discontinued at any time, are excluded from any commitments or warranties, and may be subject to additional terms.

10. Availability and changes to the Service

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance and may modify, suspend, or discontinue features at our discretion. We will use commercially reasonable efforts to provide notice of material adverse changes.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that lead or contact data will be accurate, complete, current, or deliverable, or that the Service will produce any particular result.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. SAAVA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY. These limits apply to the fullest extent permitted by law, even if a remedy fails of its essential purpose.

13. Indemnification

You will defend, indemnify, and hold harmless Saava and its affiliates, officers, and personnel from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of or related to your use of the Service, your data, or your violation of these Terms or applicable law.

14. Term and termination

These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or where necessary to protect the Service or others. Upon termination, your right to use the Service ends. For a reasonable period after termination you may request an export of your workspace data, after which we may delete it in the ordinary course, subject to legal retention requirements. Provisions that by their nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, indemnification, and governing law) will survive.

15. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. You and Saava submit to the exclusive jurisdiction of the state and federal courts located in Florida for any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction. Before bringing a formal claim, you agree to first contact us at support@saava.io and attempt to resolve the dispute in good faith for at least 30 days.

16. Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, provide additional notice (such as by email or in-product). Continued use after changes take effect constitutes acceptance.

17. General

These Terms, together with any order and our Privacy Policy, are the entire agreement between you and Saava regarding the Service and supersede prior agreements on the subject. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). You agree to receive communications from us electronically. You represent that you are not on any sanctions list and will not use the Service in violation of export-control or sanctions laws.

18. Contact

Questions about these Terms? Email us at support@saava.io.