Terms of Service

1. The Service

Saava helps you monitor publicly available LinkedIn engagement on profiles you select, score engagers against your ideal customer profile, enrich matching leads with business contact data, and deliver those leads to your dashboard and connected integrations.

2. Accounts

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. Notify us promptly of any unauthorized use.

3. Acceptable use

You agree not to:

• Use the Service to violate any law or third-party rights.
• Use leads or contact data for unlawful, deceptive, or harassing communications, or in violation of anti-spam laws (e.g. CAN-SPAM, GDPR).
• Attempt to access accounts, data, or systems you are not authorized to access, or interfere with the integrity or performance of the Service.
• Resell, sublicense, or scrape the Service without our consent.

You are responsible for ensuring your use of leads and contact data complies with applicable privacy and marketing laws in your jurisdiction.

4. Plans, trials, and billing

• Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment provider. Plan limits (monitored profiles, credits, and lead allowances) apply as described at purchase.
• Free trials provide a limited number of leads at no charge and require no payment method unless stated otherwise.
• You may cancel at any time; cancellation takes effect at the end of the current billing period, and you retain access until then.
• Except where required by law, fees are non-refundable and we do not provide credits for partial periods or unused allowances.
• We may change pricing or plan features with prior notice; changes apply to subsequent billing periods.

5. Third-party services and integrations

The Service integrates with third parties (such as Slack, payment processors, and data-enrichment providers). Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions.

6. Intellectual property

We own all rights in the Service, including software, design, and content we provide. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the configuration and data you submit.

7. Data

Our handling of personal information is described in our Privacy Policy. You are responsible for the lawful basis of any data you direct us to process on your behalf.

8. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that lead data will be accurate, complete, or uninterrupted.

9. Limitation of liability

To the maximum extent permitted by law, Saava will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold Saava harmless from claims and expenses arising out of your use of the Service or your violation of these Terms or applicable law.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if necessary to protect the Service or other users. Upon termination, your right to use the Service ends and we may delete your data after a reasonable period.

12. Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, provide additional notice. Continued use after changes take effect constitutes acceptance.

13. Contact

Questions about these Terms? Email us at support@saava.io.